Family Service Coordinator: Hobbs, NM

Job Description: Family Service Coordinator 

Department: Early Childhood Services

Region: Hobbs, NM

Reports To: Regional Director and MECA Management Team

Position Description:

Family Service Coordination services are carried out by a designated individual to assist and enable the families of children from birth to 3, to access, and if determined eligible, receive early intervention services. The Family Service Coordinator helps to develop the Individualized Family Service Plan (IFSP); assists the family in receiving all services identified; coordinates those services; ensures that they are delivered in a timely manner, and seeks additional services and or supports that may help the child or family. These services will be conducted within a variety of environments in home and community settings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Licensure:

An Associate Degree in social work; counseling; psychology, nursing; special education; early childhood education or closely related field required, bachelor’s degree preferred. Individuals with a bachelor’s degree in another field can substitute two (2) years of direct experience in serving individuals with disabilities and/or families.

General Requirements:

  • FSC’s are required to attend service coordination training modules Part I and II. Family Service Coordinators must complete all modules within one year of the date of hire.
  • Proficient computer skills in Microsoft Windows
  • Proficient organizational and record keeping skills
  • Effective oral and written communication
  • Excellent interpersonal and teaming skills
  • Ability to train clients, family members and professionals
  • Maintain a high level of confidentiality

ESSENTIAL DUTIES

The FSC will operate within Local, State and Federal Regulations as well as adhere to all MECA policies and procedures. Essential duties include but are not limited to the following:

  • Assist and enable the families of children to access and receive early intervention services
  • Explain to families the early intervention process, parent rights and safeguards
  • Gather information from the family regarding their concerns, priorities and resources
  • Coordinate the evaluation and assessment activities
  • Facilitate the determination of the child’s eligibility
  • Connect the family with resources and supports
  • Coordinate with medical and health providers
  • Help families plan and prepare for their IFSP
  • Organize and facilitate TTA’s and IFSP’s
  • Arrange and coordinate all services listed on the IFSP
  • Monitor the delivery of services
  • Facilitate periodic reviews of the IFSP and ensuring that a transition plan is developed at the appropriate time and transition conferences are held at appropriate timeframe
  • Provide families with the information and support to enhance their child’s development in all areas which include cognitive, communication, physical/motor, social or emotional and adaptive development
  • Support Individuals in making choices about their daily lives and finding overall purpose and direction as requested
  • Complete the Public and Private Insurance form with each family as applicable at least annually to determine if the child is or may be eligible for Medicaid or if they are covered under a private insurance plan
  • Meet with the family once a month at a minimum through a face to face visit
  • Manage and coordinate the transition process beginning with the transition plan and finalized at the transition conference
  • Attend and facilitate monthly TTA meetings
  • Ensure that initial visit is face-to-face and at least one face-to-face each month

CASELOAD ASSIGNMENTS

The FSC will be assigned a weekly caseload from the EC program director or designated staff member.

  • This position generally requires a standard of 38 clients a month depending on eligibility criteria and caseload demands
  • Adjustments to caseloads are made in collaboration with the respective program director

PRODUCTIVITY

The FSC will achieve the expected 100% performance goal of providing an average of two hours per month of service coordination for EACH child on their caseload as written in the child’s IFSP.

DOCUMENTATION

The FSC will complete necessary data collection and reporting tools as mandated by MECA executive management, programs, and primary contracting agencies including NM Department of Health and Local Education Agencies and will ensure that the information is accurate and filed in a timely manner by adhering to the following:

  • Create and maintain a confidential record for each person served which includes the following:
  • signed consent and release forms
  • current evaluation and assessment results
  • documentation of eligibility determination
  • medical and other appropriate records
  • IFSP documents
  • TTA’s progress notes and contact notes (which include date and amount of time service was provided)
  • Document all time spent with the family and work done on behalf of the family
  • Complete and turn in all monthly documentation and billing submissions in accordance with program specific guidelines

STAFF DEVELOPMENT AND TRAINING

The FSC will provide the necessary support, training, and guidance to the persons served. The FSC must also comply with all mandatory trainings identified by their certification agency as well trainings mandated by their respective supervisor(s) and/or company by adhering to the following:

  • FSC’s must attend the required Family Service Coordination trainings (online and classroom) within one year of hire
  • Consult, mentor and provide in-house trainings to other staff members as appropriate
  • Obtain appropriate certification through the NM FIT program
  • Attend mandatory staff meetings and trainings

SUPERVISION

The FSC will be provided with ongoing general supervision from either the ECLC or the EC Co-Director of their program. The amount of supervision required shall depend on the complexity of the duties to be performed and the experience of the FSC. The FSC is generally not expected to supervise other FIT staff.

QUALITY ASSURANCE

The FSC will maintain quality services for the persons served by adhering to the following:

  • Ensure persons served have a clear understanding of their rights
  • Audit client files on a quarterly basis to ensure all documents are accurate and filed appropriately
  • Acknowledge and respect the rights of persons served at all times
  • Ensure all service coordination services and related activities are ethical and in compliance with MECA policies and procedures

Job Type: Full-time

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